Return Policy
Information about returning your Midhana device
30-Day Return Policy
We want you to be completely satisfied with your Midhana device. If for any reason you're not happy with your purchase, we offer a 30-day return period from the date of delivery.
Return Process
Contact Us
To initiate a return, please contact us with your order number and reason for return. We'll provide you with instructions for the return process.
Package Your Device
Please package the device securely in its original packaging if possible. Include all accessories, manuals, and components that came with the device.
Ship the Device
Ship the package to the return address provided. We recommend using a tracked shipping service for your protection.
Important: Please note that return shipping costs are the responsibility of the customer.
Refund Processing
Once we receive and inspect the returned device, we'll process your refund within 5-7 business days to your original payment method.
Refund Policy
Upon receipt and inspection of your returned device, we will issue a refund according to the following terms:
- Full purchase price minus delivery charges: You will receive a refund for the full cost of the device, but the original delivery charge will not be refunded.
- Return shipping costs: The cost of shipping the device back to us is your responsibility and will not be reimbursed.
- Device condition: The device must be returned in its original condition, with no signs of damage beyond normal use.
- Complete package: All components, accessories, manuals, and original packaging should be included.
If the returned device shows signs of excessive wear, damage, or missing components, we reserve the right to reduce the refund amount accordingly.
Exceptions
Please note the following exceptions to our return policy:
- Returns initiated after 30 days from the delivery date will not be accepted.
- Devices that have been damaged due to misuse, accidents, alterations, or improper care may not qualify for a full refund.
- Custom-ordered or personalized devices may have different return conditions, which will be communicated at the time of purchase.
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, we're here to help.
Contact Us